Last updated: August 11, 2025
At The Shiva, we value your trust and strive to ensure that every product you purchase meets your expectations. This Refund & Cancellation Policy explains the terms for order cancellations, returns, and refunds.
1. Order Cancellation
- Before Dispatch: You can cancel your order within 24 hours of placing it by contacting our customer support at [Your Email] or [Your Phone].
- After Dispatch: Once the order has been shipped, it cannot be cancelled. You may, however, request a return as per our Return Policy.
2. Returns & Replacement
- We accept returns only if:
- The product is damaged, defective, or incorrect at the time of delivery.
- The request is made within 7 days of delivery.
- Returned products must be unused, in their original packaging, and with all tags intact.
3. Refunds
- Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned product.
- Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).
4. Non-Refundable Items
The following items are not eligible for return or refund:
- Products on clearance or sale.
- Customized or personalized items.
- Gift cards and digital products.
5. Contact Us
For cancellation or refund requests, please reach out to:
📧 Email: support@theshiva.in
Note: This policy is subject to change without prior notice. Please review it periodically for updates.